Frances regulatory body for gambling, the ANJ, has published statistics on player grievances lodged against gaming providers. 2023 witnessed an 11% surge in complaints compared to the previous year, reaching a total of 1,523 disputes requiring intervention. A significant 91% of these originated from the realm of sports wagering.
The ANJ’s findings emphasized that these issues predominantly stemmed from challenges encountered by sports bettors, including discrepancies over bet outcomes or voided stakes, alongside account administration hurdles such as suspensions, closures, and withdrawal complications.
Interestingly, 752 requests were dismissed upfront. The leading cause? A striking 89% of those individuals neglected to submit a formal grievance with the betting firm *prior* to pursuing mediation.
On a positive note, the average handling duration for these complaints was a manageable 31 days, considerably shorter than the 90-day ceiling mandated by consumer safeguard legislation. Furthermore, roughly one-third of all complaints achieved either a partial or full resolution.
The report concluded with the mediator putting forth four essential suggestions for operators to enhance their operational procedures.
This concerns safeguarding online gamblers. The focus is on equitable treatment – providing valid justification before account suspension and eliminating overly rigid regulations. Additionally, it emphasizes notifying players of impending account closures due to inactivity and bolstering measures to curb compulsive gambling.
Earlier in the year, France’s gaming authority (ANJ) undertook a reassessment of permissible sports wagering options. They removed 179 events – likely due to elevated risk factors or apprehensions regarding match manipulation.
The ANJ is committed to enhanced collaboration with intermediaries to ensure players, particularly those susceptible to harm, are well-informed and shielded.
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